Remote Help

Let me help with your computer

When something isn’t working, you can let me see your screen and fix it from where I am. It takes about a minute. Start here.

1

Download the free helper

Download RustDesk

Click the button, then open the file it downloads.

On a different device? See all downloads — works on Windows, Mac, Linux and Android.

Then, three quick things

Keep me on the phone while you do these — I’ll talk you through each one.

  1. Open RustDesk

    Find RustDesk (blue icon) and open it. You’ll see a big ID number with a password just below it.

    Your Desktop
    ID528 419 207
    Password9x4k2m
    Yours will look like this — different numbers.

  2. Read me the two things

    Call or text me and read me the ID and the password. That pair is the key to let me in, so only ever share it with me, and only while we’re talking.

  3. Say yes to the pop-up

    A small box may ask permission. Click Allow or OK, and I’ll take it from there — you’ll see the mouse start to move on its own. That’s me.

You’re in control the whole time

  • I can connect only while RustDesk is open and you’ve just given me the password.
  • The password changes, so an old one is useless to anybody later.
  • Close RustDesk at any moment and I’m disconnected instantly.

Stuck on any step? Just call me and we’ll do it together.

A private helper page · just instructions, nothing to sign in to.